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Frequently Asked Questions Family Tree Wine Club at Family Wineries Kenwood |
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What is the best way to get in touch with someone about my Family Tree Wine Club Membership?
Which Family Wineries are included in Family Tree Wine Club shipments? How often do automatic shipments occur? How do I place an order for additional wines? How do I change my membership information (address, phone, credit card, etc.)? What if I'm not home when they try to deliver my shipment? What if my shipment could not be delivered and was "returned to sender"? What if my credit card is not approved for a shipment? What is automatically charged to my credit card? How do I change clubs? How do I cancel? How can I rejoin? |
What is the best way to get in touch with someone about my Kenwood Family Tree Wine Club Membership?
Members have two ways of contacting a Family Tree Wine Club representative. Call 888.433.6555 Press Press 2 for Kenwood Members or send an email anytime to Kenwood@FamilyWines.com for our Kenwood Members
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Which Family Wineries are included in Kenwood Family Tree Wine Club shipments?
Family Tree Generations Wine Club Members and Most Favorite Familys Wine Clubs receive six or twelve bottles in each shipment that consist of carefully pre-selected wines among the six wineries, regular, reserve, vineyard reserve, limited production single-vineyard reserve wines which can also include specialty small lot selections that are available only through this wine club or our Hospitality Center Kenwood. If you are in our Most Favorite Familys Wine Clubs you have preselected 3 or 4 of your most favorite wineries among the following Collier Falls, David Noyes, Macrae Family, SL Cellars, Spann Vineyards and Tandem Wines.
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How often do automatic shipments occur?
Generations and Most Favorite Familys' Members automatically receive shipments twice per year in May and November, unless they have indicated will call in Healdsburg or Kenwood. California Sibling Members in our Kenwood Wine Clubs only automatically receive shipments in Feburary, May, and November.
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How do I place an order for additional wines?
Members can place orders seven days a week during tasting room hours 10:30 am - 4:30 pm PST by contacting tasting room staff using the above contact information. Just identify yourself as a Family Tree's Wine Clubs member to ensure your discount. Our knowledgeable staff can answer all your questions about available wines and help fill your order. As a Family Tree Wine Club Member, all of your mailing, shipping and credit card information is conveniently on file and can be used for your orders.
Or order on our website 24 Hours a day, your wine club discounts are assured when you use your email address given at the time of signing up don't worry if you forgot which email you used, just call us. Since your orders are review by our staff, we will still give you the discount you are entitled.
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How do I change my membership information (address, phone, credit card, etc.)?
Contact the Family Tree Wine Club Manager in Kenwood using the above contact information. Any and all membership information can be changed on your account. Members are responsible for notifying the Family Tree Wine Club Manager of any address or credit card changes before wine is shipped. Extra charges incurred for misdirected wines are the member's responsibility.
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What if I'm not home when they try to deliver my shipment?
If we have your email address on file, an advance notice from GSO (Golden State Overnight for CA, NV, AZ), UPS or FEDEX with your tracking number will be sent. The delivery agent will either make two more attempts or will leave notice that a delivery was attempted and ask you to make re-delivery arrangements. We strongly recommend using a business address for your shipments since wine shipments require an adult signature.
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What if my shipment could not be delivered and was "returned to sender"?
Contact the Family Tree Wine Club Manager using the above contact information and re-shipment arrangements can be made -- or we will call you to make arrangements. Some members may have directed us to hold their shipment in Healdsburg.
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What if my credit card is not approved for a shipment?
You will receive an email, notice or phone call asking you to contact us to update your credit card information so that we can process the shipment you missed. With an approved credit card you will then be included in a follow-up wine shipment.
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What is automatically charged to my credit card?
Included in the charge placed on your credit card for the automatic shipments is the cost of the wine minus the applicable member discount, applicable tax and shipping unless you will call your shipments in Healdsburg. Shipments will be automatically billed to your Visa, MasterCard, American Express or Discover for all wine club members at the shipment date.
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Contact the Family Tree Wine Club Managerr using the above contact information to make changes, cancel or reinstate your membership. You may cancel at anytime after your intial shipment. Members are responsible for notifying the Family Tree Wine Club Manager of their intent to cancel. Upon canceling, there will be no further obligation except for wine shipped prior to receipt of the member's request to cancel.
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Copyright 11.29.2009 Need Help? Call Us Toll Free 888.433.6555 Fax 707.433.0111 |